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Frequently Asked Questions

Authenticity

Are the products you sell authentic?

Do you offer Money Back Guarantee?

Shipping

How much shipping fee do I pay?

What courier do you use?

How long before I receive my order?

How do I track my order?

Payments

What payment methods do you accept?

Should I contact you to inform you that I had already sent payment?

Returns

What if I don't like the product I bought, can I return it for a refund or exchange?

I think that the product I bought is not authentic, how do I return it?

I received a wrong product, what do I do?

I received a defective product, what do I do?

Trustworthiness

How do I know that you can be trusted with my hard-earned money?

Is your business legitimate?

Do you sell on any other online marketplace?

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